Let's talk about your property.
Whether you're ready to book an assessment or just have a question, we're easy to reach. A real person answers the phone — not a call center, not a chatbot, not an overseas queue.
Send Us a Message
Fill out the form below and we'll get back to you within 4 business hours. For urgent issues, call us directly at (512) 577-5052.
Reach us directly
Austin, TX 78751 By appointment only
Route your message to the right team.
Depending on your situation, a direct line to the right department might be faster than the general contact form. Here's how to reach each team.
New Sales & Quotes
For new installation quotes, system upgrades, or consultations on camera, intercom, and access control projects.
Technical Support
For existing customers with system issues, camera troubleshooting, or app configuration questions.
Maintenance Plans
For maintenance plan enrollment, scheduling, or questions about plan coverage and response times.
Commercial Accounts
For enterprise inquiries, multi-site rollouts, procurement, net terms, and dedicated account management.
Careers & Hiring
For technician positions, support roles, and apprenticeship program applications.
Billing & Invoices
For invoice questions, payment arrangements, or billing history inquiries.
Our Austin headquarters.
We're based in Central Austin on West 45th Street, just north of the UT campus. Visits are by appointment only — we're often out on installs during the day.
How we handle your inquiry — step by step.
Every message gets a real response from a real person. Here's exactly what happens after you hit send.
Message Received
Your form submits directly to our Austin office. You'll get an automatic confirmation email within 60 seconds.
Personal Reply
A project manager reads your message and replies within 4 business hours — not an auto-reply, a real response.
Quick Call
If your project is a fit, we'll schedule a 15-minute call to confirm scope, timing, and any questions before the site walk.
On-Site Assessment
We visit your property, walk the layout, and deliver a written proposal within 24 hours (residential) or 48 hours (commercial).
Quick answers before you reach out.
Can't find your question? Visit our full FAQ page for 40+ more answers.
Every message gets a personal reply from a real person within 4 business hours. During business hours (Mon–Fri, 8am–7pm), you'll usually hear back within 1–2 hours. Messages sent in the evening or on Sundays are answered first thing the next business morning.
If your inquiry is urgent, calling (512) 577-5052 is always the fastest option — we answer the phone during business hours, usually within two rings.
Yes — visits are by appointment only. Our team is often out on installations during the day, so the office isn't reliably staffed for walk-ins. Call or email ahead and we'll schedule a time when a project manager can be there to meet you.
That said, the site walk is always at your property, not our office. You won't need to come to us for the actual assessment.
Nothing formal — this isn't a sales interview. That said, these help us respond faster:
- Property address and type (residential, commercial, etc.)
- Rough idea of how many cameras or doors you're thinking about
- Any existing security equipment you want to integrate with
- Your ideal timeline — urgent, a few weeks out, or just exploring
If you don't have answers to these yet, that's completely fine. We'll walk through it together on the call.
Yes. For maintenance plan customers, after-hours emergency dispatch is available for critical system issues. Enterprise plan customers have 24/7 emergency response included.
For non-plan customers, after-hours emergency calls are scheduled as soon as possible — typically the next business morning for residential, and same-night for commercial customers with critical security needs.
We can give you a ballpark range over the phone based on the details you provide — number of cameras, property type, and general layout. That helps you decide whether to move forward.
But we don't issue final quotes without a site walk. The reason is simple: every property is different, and we'd rather take 45 minutes to walk your site than quote you something that turns out to be wrong. Our written proposals are always based on what we actually see at your property.
No — every site walk and initial consultation is completely free with no obligation. We visit the property, document what we find, and deliver a written proposal. There's no charge for the visit, no pressure to move forward, and no follow-up sales calls if you decide not to proceed.
Give us a call — we're easy to reach.
Skip the form and call us directly. We answer the phone during business hours, usually within two rings. A real technician — not a call center — will help you figure out next steps.