Keep every camera, door, and intercom running at peak performance.
Cameras fail. Firmware ages. Storage fills up. Our maintenance plans catch problems before they become outages — and when something does go wrong, our Austin-based team responds fast.
Every component of your system, checked and serviced.
Click each component below to see exactly what our technicians inspect, test, and service during every maintenance visit.
How fast we respond when something breaks.
Downtime in a security system means footage you'll never get back. That's why we publish our response times — and why our plans are structured to get a technician to your site as fast as possible.
What happens over the course of a year.
Every plan includes a structured annual cycle so nothing gets missed and your system stays in top condition season after season.
Full System Inspection
Complete on-site walk-through of every camera, door, and intercom. Physical cleaning, functional testing, and documentation.
Firmware & Security Update
Apply all manufacturer firmware updates and critical security patches. Verify mobile app compatibility with the latest OS versions.
Storage Health Review
Analyze hard drive health, verify retention windows, and confirm cloud backup integrity. Replace drives showing early warning signs.
Year-End Audit & Report
Written report covering every change made during the year, any parts replaced, and recommendations for the year ahead.
Everything in every plan, not just the checklist.
Beyond the technical work, every maintenance plan includes these operational benefits that make owning a security system easier.
Written Service Reports
After every visit you receive a written report documenting what was checked, what was fixed, and any recommendations.
Free Phone & Remote Support
Unlimited calls to our Austin office with real technicians. Most issues diagnosed and resolved over the phone.
Priority Scheduling
Plan customers jump the queue. Non-plan requests wait for availability — yours gets scheduled first.
Extended Warranty Coverage
Labor charges for repair visits are covered under plan, and equipment warranties are managed by us on your behalf.
Automatic Scheduling
We contact you to schedule the annual inspection. No need to remember anything — we track it for you.
Transferable on Sale
Selling the property? Transfer your plan to the new owner at no cost — a nice selling point for buyers.
Three plans. Cancel any time.
Simple monthly pricing. No annual contracts required, no cancellation fees. Choose the plan that matches your response-time needs.
Best for residential systems and small offices that want a proactive annual check plus priority support.
- Annual on-site inspection
- Lens & housing cleaning
- Firmware update checks
- 48-hour response time
- Free phone support
- Written service reports
- Cancel any time
Our most popular plan — everything in Essential plus faster response and quarterly remote reviews.
- Everything in Essential
- 12-hour response time
- Quarterly remote health checks
- Storage health monitoring
- Cloud backup verification
- Priority scheduling
- Extended-hours phone support
- Labor included on repair visits
- Cancel any time
For commercial buildings, multi-site operations, and businesses where every minute of downtime matters.
- Everything in Professional
- 4-hour response time
- 24/7 dedicated support line
- Dedicated account manager
- Spare parts held on-site
- Quarterly on-site reviews
- Multi-site unified reporting
- Custom SLA available
- Cancel any time
We also handle one-off service calls.
If your system is having an issue and you're not enrolled in a maintenance plan, you can still schedule a technician — you'll simply be quoted at our standard walk-in rates.
Answers for owners and property managers.
Have a question we haven't answered? Call us at (512) 577-5052 or visit our full FAQ page.
It's optional — but the majority of our customers enroll for one simple reason: catching small issues before they become expensive ones. A dirty lens or a failing hard drive isn't visible day-to-day, but it can mean the difference between usable footage and lost footage when you actually need it. The annual inspection catches these problems early.
Equipment that fails within its manufacturer warranty is covered — we handle the warranty claim on your behalf at no additional labor charge. For out-of-warranty equipment, replacement parts are quoted separately at our standard rates. Maintenance plans cover labor, but not physical parts like cameras and hard drives.
In most cases, yes. We support most major camera and NVR brands including Hikvision, Dahua, Axis, Reolink, Ubiquiti, and Honeywell. We'll do a one-time system review during enrollment to make sure we can properly service it. If we can't — usually because the equipment is too obscure or discontinued — we'll tell you upfront rather than sell you a plan we can't deliver.
You'll receive an email 30 days before your annual inspection is due, with a link to pick a date and time. If you don't respond, we'll follow up by phone. Once you choose a slot, it appears in your service history, and we confirm by text the day before. You'll never get a surprise visit.
Yes, any time — no penalty, no cancellation fee, no notice period. Just call or email us and we'll stop the next billing cycle. If you pause and later want to re-enroll, we simply resume where you left off. We'd rather you stay because the service is worth it than because you're locked into a contract.
Yes. Prepaying for a full year saves 10%, and prepaying for two years saves 15%. Commercial customers with multiple sites typically receive additional volume pricing. Ask your account manager for a breakdown during the enrollment call.
Your plan is transferable to the new owner at no cost — which is actually a nice selling point when listing a home or commercial property. If you're moving to a new property in Greater Austin, we can transfer the plan to your new system or cancel it, whichever you prefer.
Protect your investment with a maintenance plan.
Enrollment takes about 10 minutes. We'll review your existing system, recommend the right plan, and start coverage immediately.